Privacy Policy

This Privacy Policy describes how Techlogic Solutions LLC ("we," "us," or "our") collects, uses, and shares personal information through the Atli app and https://xforgemobile.com or any affiliated website (together, the "Platform") in connection with the Atli data-only eSIM service (the "Service").

This Privacy Policy does not apply to other XForge products or services, such as the XForge Smartphone or the NOMAD Travel Charger, each of which is governed by its own privacy policy. It also does not apply to third-party sites, apps, or mobile network operators linked from or integrated with the Platform; we encourage you to review their privacy practices separately.

NOTICE TO EUROPEAN USERS: if you are located in the European Economic Area, United Kingdom, or Switzerland, you may have additional rights under applicable data protection law. Please contact us using the details below for more information.

1. Information We Collect

Information you provide to us

• Contact information, such as your name, email address, and country.
• Payment and order information, such as your Data Plan purchase history (payment card details are processed directly by our payment processor and are not stored by us).
• Device information needed to provision your eSIM, such as your device model and eSIM/EID identifier.
• Support communications, including messages you send to our human support team or to the ATLI assistant.
• Marketing preferences, such as whether you have opted in to promotional communications.

Information collected automatically

• App and website usage data, such as screens viewed, features used, and crash/diagnostic logs.
• Data usage information relevant to your Data Plan, such as remaining balance and validity period, so we and our network partners can deliver the Service.
• Approximate location (such as country of connection) where necessary to activate or troubleshoot network connectivity for your Data Plan.
• Device and connection information, such as device type, operating system, and IP address.
• Cookies and similar identifiers as described in our Cookie Policy.

2. How We Use Your Information

• To provision, activate, and deliver your Atli eSIM and Data Plan.
• To process payments and manage your account and purchase history.
• To provide customer support, including through the ATLI assistant.
• To monitor, secure, and improve the Platform and the Service, including diagnosing connectivity issues.
• To send you service-related communications (such as activation instructions and low-data alerts) and, where you have opted in, marketing communications.
• To detect and prevent fraud, abuse, and violations of our Terms.
• To comply with legal obligations.

3. How We Share Your Information

We share the minimum personal information necessary with mobile network operators and eSIM provisioning partners so they can activate and deliver connectivity for your Data Plan. We also share information with service providers who support our operations, such as payment processors, cloud hosting providers, the AI provider(s) that power the ATLI assistant, and customer support tools. We may disclose information where required by law, to enforce our Terms, or to protect the rights, safety, or property of Atli, our users, or others. We do not sell your personal information to third parties for their own marketing purposes.

4. Cookies

We use cookies and similar technologies as described in our Cookie Policy, which forms part of our Terms of Service. You can manage your cookie preferences as described there.

5. Your Choices and Rights

You may opt out of marketing communications at any time using the unsubscribe link in those communications or by contacting us. Depending on your location, you may have rights to access, correct, delete, or port your personal information, or to object to or restrict certain processing. You can exercise these rights by contacting us using the details below; we may need to verify your identity and may retain certain records where required by law or for legitimate business purposes (such as purchase and support history).

6. Security

We use reasonable technical and organizational measures designed to protect your personal information, including eSIM provisioning data and device identifiers. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. International Data Transfers

Because Atli provides connectivity across many countries, your personal information may be transferred to and processed by network operators and service providers located in countries other than your own, which may have different data protection laws. Where required, we use appropriate safeguards for these transfers.

8. Data Retention

We retain personal information for as long as needed to provide the Service, comply with legal obligations (such as tax and accounting rules), resolve disputes, and enforce our agreements. Data Plan usage data is generally retained for a limited period after your plan expires to support customer service and fraud prevention, after which it is deleted or anonymized.

9. Children's Privacy

The Platform is not intended for use by anyone under 18 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it in accordance with applicable law.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the effective date above, and where required by law, we will provide additional notice. Your continued use of the Platform after changes are posted constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at support@xforgemobile.com.